FAQs

Please see below for answers to common questions from customers

Orders

Simply add your favourite pieces to your cart and follow the checkout steps. You'll receive an order confirmation email as soon as your purchase goes through.

If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Email us at hello@lifeofavocado.com as soon as possible and we'll see what we can do.

Double check your spam or promotions folder first. If it's still nowhere to be found, reach out to hello@lifeofavocado.com with your name and approximate order time and we'll confirm it for you.

Shipping

Orders are typically processed within 1–2 business days. Once shipped, delivery times vary by destination, but most orders arrive within a few business days.

Yes, we ship to a growing list of countries. Shipping options and estimated delivery times for your address are shown at checkout.

Shipping costs and any current free-shipping thresholds are calculated automatically based on your cart and delivery address — you'll always see the exact cost, and any way to unlock free shipping, right in your cart before checkout.

Once your order ships, you'll receive a tracking link by email so you can follow it every step of the way.

Once your package is marked as delivered, Life of Avocado isn't liable if it's lost or stolen after that point — please check with neighbours, building management, or your local post office first. If it's still unresolved, contact us at hello@lifeofavocado.com and we'll help you file a claim with the carrier. If your order arrives damaged, reach out within 48 hours of delivery with your order number and photos, and we'll resolve it quickly. If a package is returned to us due to an incorrect or incomplete address, contact us as soon as possible so we can help sort it out.

Payments

We accept major credit and debit cards, along with local payment options where available. All accepted methods are shown at checkout.

Yes — both MB WAY and Multibanco are available at checkout for orders shipping within Portugal.

Completely. Our checkout is fully encrypted and secure, and we never store your card details.

Returns & Exchanges

We accept returns within 15 days of delivery on unworn, unwashed items in their original condition with tags attached.

Email us at hello@lifeofavocado.com with your order number and we'll guide you through the next steps.

Once we receive and inspect your return, we'll process your refund right away. It can take a few extra business days to appear on your statement, depending on your bank.

Yes. Let us know in your return request and we'll arrange the exchange for you, subject to availability.

Customers are responsible for return shipping costs on standard returns and exchanges. The only exception is defective or incorrect items — in that case, we cover all shipping costs. Just contact us within 48 hours of delivery with photos of the issue.

Products & Sizing

Each product page includes a size guide to help you find your best fit. If you're ever between sizes, our team is happy to help — just email us.

We use soft, moisture-wicking, quick-drying fabric blends designed to move with you, whether you're at Pilates, on a walk, or getting brunch after.

Machine wash cold with like colours and avoid fabric softener to keep the fabric's stretch and softness. Full care instructions are included on the label of each piece.

Other Questions

You can reach us anytime at hello@lifeofavocado.com — we typically reply within 1–2 business days.

Life of Avocado is currently an online-only brand, so we can bring the Life of Avocado experience to you, wherever you are.

IMPORTANT NOTE:

Our response time can be up to 72 business hours, depending on message volume.


Customer support hours: Monday to Friday, from 9am to 6pm.
Please do not send duplicate messages (email + message). Choose just one contact channel so we can respond more efficiently.

Thank you for your understanding and patience 💝